Privacy Policy

Last updated: October 19, 2026

Privacy Policy

Z Detailing

1. Introduction

Z Detailing respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how it is protected and what rights you have when using our website or booking our vehicle detailing services.

2. Information We Collect

Depending on your interaction with us, we may collect:

  • Contact information: Your name and telephone number.

  • Vehicle information: Details about your vehicle and the services you request.

  • Vehicle photographs: Images taken to assess vehicle condition, document work or show the results of a service.

  • Payment records: Information about deposits, payments, refunds and transactions.

Payments may be processed by third-party payment providers. We do not intentionally store full payment card details where these are handled securely by a payment provider.

Our website may also collect technical information through cookies or similar technologies, depending on the website features in use.

3. How We Use Your Information

We use personal information where necessary to:

  • Respond to enquiries and provide quotations.

  • Arrange and manage bookings.

  • Carry out vehicle detailing services.

  • Process deposits, payments and refunds.

  • Contact you about your appointment or service.

  • Maintain transaction records and meet legal obligations.

  • Handle complaints and resolve disputes.

  • Protect our business against fraud or misuse.

We do not send promotional marketing messages as part of our usual business practices.

4. Our Legal Grounds for Processing

Under applicable UK data protection law, we process personal information on one or more of the following grounds:

  • Contract: To arrange bookings and provide the services you request.

  • Legal obligation: To maintain records and comply with applicable legal requirements.

  • Legitimate interests: To manage our business, respond to enquiries, document work and protect against disputes, where these interests do not override your rights.

  • Consent: Where consent is legally required, such as for certain uses of photographs or non-essential cookies.

Where processing relies on consent, you can withdraw that consent at any time.

5. Vehicle Photographs

Photographs may be taken to document the vehicle's condition before and after a service, assess paintwork, record the work carried out or help resolve a dispute.

We will not use identifiable customer or vehicle photographs for public advertising, social media or promotional purposes where consent is required unless that consent has been obtained.

You may withdraw marketing-related photo consent for future use. This does not affect processing that was lawful before consent was withdrawn.

6. Sharing Your Information

We do not sell your personal information.

Where necessary, information may be shared with service providers that help us operate our business, including payment processors, website hosting providers and business software providers.

Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal claims.

Third-party providers are responsible for handling information in accordance with their applicable obligations and arrangements with us.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes explained in this policy.

Booking details, payment records and relevant business correspondence may be retained for accounting, tax, legal and dispute-resolution purposes.

Vehicle photographs are retained for as long as reasonably needed for service documentation, unless a longer period is justified or required by law.

Information is securely deleted or anonymised when it is no longer needed.

8. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic storage or transmission can be guaranteed to be completely secure.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of information where the law allows.

  • Request restriction of certain processing.

  • Object to processing based on legitimate interests.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing relies on consent.

  • Complain to the Information Commissioner's Office (ICO).

To exercise your rights, contact Z Detailing through the contact methods provided on our website.

10. Complaints

If you have concerns about how your information is handled, please contact us so we can try to resolve them.

You can also raise a concern with the Information Commissioner's Office through its official website at ico.org.uk.

11. Changes to This Policy

We may update this policy to reflect changes in our business, website or legal obligations. The latest version will be published on our website.

Last updated: October 2026